Easy Returns &
Refunds
Your satisfaction is our priority. Learn about our hassle-free return and refund policy.
How to Return an Item
Contact Us
Call or WhatsApp us within 7 days of delivery with your order number
Return Authorization
We will review your request and provide return instructions
Ship Back
Send the item back in original packaging with all accessories
Eligible for Return
- Item is unused and in original condition
- Original packaging is intact
- All accessories and documentation included
- Returned within 7 days of delivery
- Proof of purchase provided
- Item is not on the exclusion list
Not Eligible for Return
- Opened software or digital products
- Customized or personalized items
- Items damaged due to misuse
- Products without original packaging
- Items returned after 7 days
- Clearance or final sale items
Refund Timeline
Once we receive and inspect your return, the refund process begins
Inspection (1-2 business days)
We inspect the returned item to ensure it meets our return criteria
Approval (Same day)
Once approved, we process the refund to your original payment method
Refund Processing (3-7 business days)
M-Pesa refunds are instant. Bank transfers may take 3-5 business days
Exchanges
If you receive a defective or wrong item, we will exchange it at no additional cost. Contact us immediately with photos of the issue.
Defective Items
We will replace defective items within the warranty period
Wrong Items
If we sent the wrong product, we'll replace it immediately